“What is the impact of an accent on a customer’s service experience?” is the question that researchers at the University of Adelaide set out to answer in a study that was recently published: The Effect of Service Employees’ Accent on Customer Reactions. With many corporations off-shoring their customer service operations, it is becoming common […]
- How did you get started helping people with accent reduction?
- What education and training do you have that relates to your work?
- What is your typical process for working with a new customer to improve their accented speech?
- How to improve your North American English Pronunciation and Accent
- What is Accent Modification and Speech Coaching all about?